FAQ

Frequently Asked Questions

Who is Norm?

Norman Lenhardt was the inspiration behind everything we stand for here at Norm’s Farms. He was the father of Rodger and Ann Lenhardt, our co-founders, and he fought to protect and preserve America’s farmlands. Today, Norm’s Farms carries on his legacy through smart land use and natural elderberry products, from our family to yours.

Learn More About Our Story

Why take elderberry? What are their health benefits?

Scientific studies have shown that elderberries are unusually rich in phytochemicals called anthocyanins, which help stimulate your immune system and support cell health. And because these tiny berries are so packed full, taking a little bit of elderberry every day goes a long way.

Learn all about the health benefits of elderberry here.

What are the traditional uses of elderberry?

Elderberries have been used in traditional, homeopathic remedies for a variety of ailments. For instance, Native Americans used it to treat infections and the Egyptians used it to improve their complexions and heal burns. Still it’s gathered and used in folk medicine across many parts of Europe. In the U.S. today, Elderberry is most often taken as a supplement to support healthy immune function.

What is the difference between Norm’s Farms elderberry and other elderberry products?

Norm’s Farms is unique because we have complete control of our supply chain from farm to finished product. We grow our own elderberries here in the United States, and we have direct relationships with our elderberry farmers. We manufacture our own elderberry products in house, and we build long-lasting partnerships with companies that think and operate in the same way.

As an added measure, we conduct strict, third-party testing on all our products. When you see a Norm’s Farms label on the shelf, you can rest assured you’re receiving legitimate, high-potency elderberry.

What is the difference between your extract and your wellness syrup?

Norm’s Farms Elderberry Extract is the mother of all our liquid supplements. This staple product is made with our farm-fresh elderberries, water, and a small amount of natural preservative. That’s it. If you’re looking for maximum elderberry potency extracted the natural way, then you’ve found your match in our Elderberry Extract.

Our elderberry syrup (a.k.a. Norm’s Farms Elderberry Wellness Syrup) is made up of our signature extract plus honey, cloves, and cinnamon. Like elderberries, honey contains many important antioxidants, including organic acids and flavonoids that support healthy cell function*. When paired with cinnamon (an anti-inflammatory that helps your body fight infection*) and clove (a source of manganese that supports strong bones*), you get whole-body health in every single, tasty spoonful.

*The statements on this page have not been evaluated by the Food & Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Which Norm’s Farms product is right for me?

We’ve listed all our products and their unique qualities on our Pick Your Product page. That way, you can find a solution for every member of your family!

What is elderberry adulteration?

Elderberry has soared in popularity recently, because it’s naturally packed full of immune-boosting nutrients. This sudden uptick in demand (coupled with a limited supply of the superfruit) has driven some brands to add fillers, like black rice and blueberry, to their elderberry products.

Adding fillers without transparency is misleading. That’s why Norm’s believes strongly in our farm to table method of supply and production. We know our products intimately—from nature to nurture. And as an added measure, we conduct third party testing on all our products to ensure you’re receiving legitimate, high-potency elderberry products.

How do you test your elderberry products?

We test all our products for polyphenols and anthocyanins—the nutrients that give elderberry its immune boosting qualities—through USP Monograph quality standards. These high standards take a look at the identity, strength, purity, and performance of our ingredients. In addition, we also have every Norm’s Farms product Tru ID tested for elderberry authenticity. It’s just another way we make sure we’re delivering quality products to you and your family. Transparency is a matter of principle and honesty, and it’s the foundation Norm’s Farms is built on.

What is Tru-ID testing?

Tru-ID testing is a certification program that uses DNA technology to verify the identity of the plant species you find on product labels. It ensures authenticity and purity of the products you buy.

All our elderberry dietary supplements are Tru-ID certified, meaning you can rest assured you’re getting authentic elderberry every time you take a spoonful of Norm's Farms elderberry supplement.

Where are your farms located?

The bulk of our elderberry farms are located in Missouri, not too far from our namesake’s original homestead. But as we continue to grow and expand our product lines, we’re building relationships with farmer-partners all over! If you’re interested in farming for Norm’s, give us a call at 417-522-1375.

How long are Norm’s Farms products good for?

Liquid Supplements: If unopened, our liquid supplements have a shelf life of 2 years. However, because our products are all-natural, it’s best to use them within 45-60 days after opening. The only exception is with our Wellness Syrup, because it contains honey (a natural preservative). You can enjoy Norm’s Farms Elderberry Wellness Syrup up to 60-90 days after opening.

Organic Elderberry Gummies: Our USDA Organic Elderberry Gummies have a shelf life of 18 months if unopened. Once opened, please enjoy our elderberry gummies within 60 days.

Elderberry Jams: Our jams and preserves have a 2 year shelf life. Please enjoy within the Best By date printed on the jar.

Elderflower Simple Syrups: Our Elderflower Simple Syrups also have a shelf life of 2 years. Please enjoy within the Best By date printed on the bottle.

Do I need to refrigerate after opening?

All of our products must be refrigerated after opening except for our elderberry gummies and our 2oz dried elderflower bags.

How soon will I receive my order?

Currently, we’re shipping UPS Ground. That means you will typically receive your Norm’s Farms order in 2-8 days if shipped in the continental United States. Please allow additional time for shipping delays due to COVID and seasonal demand.

Do you ship international?

We do ship international, but we do not offer free shipping on international packages. Allow for additional shipping time on international orders.

What is your refund policy?

At Norm's Farms, we are dedicated to providing high quality elderberry products, along with exceptional customer service. We want our customers to be 100% satisfied with the products they receive. So, we will happily refund and/or replace any product you order directly from our website that you’re unsatisfied with within 30 days of purchase. Simply email us at info@normsfarms.com and send photos of the damaged goods. You can also call us at 417-522-1375 with questions. Please review our full Terms and Conditions for more information.

Can I mix Norm’s Farms dietary supplements in foods or beverages?

Absolutely! Try blending the recommended dosage into yogurt, smoothies, oatmeal, or juice. We’ve got a bunch of tasty entree, drink, and sweet recipes too. Check out all our elderberry recipes for inspiration.

Are Norm’s Farms products available for wholesale?

Of course! We’re happy to work with brick & mortar grocers and online grocers interested in selling our elderberry products. However, we do not currently allow 3rd party resellers to sell our products on Amazon, and we do not offer wholesale to these accounts. Please check back for updates to this policy.

If you’re a new customer interested in selling Norm’s Farms, please fill out our Wholesale Application. If you’re a returning customer, you can order more product at orders@normsfarms.com. Contact info@normsfarms.com if you have general questions.