Frequently Asked Questions


FAQ


How soon will I receive my Norm's products?

The shipping timeline of all orders depend on the method of shipping you choose, as well as where you live in the U.S. If you choose USPS Priority Mail, our products should arrive at your door within 1-3 business days. The same is true for Ground Shipping and FedEx Home Delivery. However, these are all estimates, and much depends on how close you are to us in North Carolina. As an example, it can take as many 5 days for our products to reach the west coast of the US. We kindly ask for your patience, as we do our best to ship you your products as soon as possible!

Green Shipping Practices

At Norm's Farms, we are constantly exploring what it means to have sustainable business practices.  Therefore, deciding to use "green shipping practices" was a no-brainer.  We use post-consumer recycled boxes and eco-friendly cushioning for our product shipments.  (The only time we can't use a recycled box is when a customer specifically requests USPS flat rate shipping and we have to use a new USPS box.)  We also use post-consumer recycled peanuts or Eco packing peanuts when needed to ensure safe, undamaged arrival of your order.

We take pride in every order we fill for you and want to ensure safe arrival of each and every one. We hope that you too will see the benefit of using post-consumer recycled materials in all the orders we process for you. Please do your part and recycle with us.

If you have any questions or concerns, please feel free to email us at info@normsfarms.com or give us a ring at 919-602-2082. We'll get back to you as soon as we can.

Thank you for choosing Norm's Farms!


What is your refund policy?

At Norm's Farms, we are dedicated to providing high quality elderberry products, along with exceptional customer service. We want our customers to be 100% satisfied with the products and packaging that they receive. Therefore, we will happily refund and/or replace any products that our customers are not satisfied with. Simply email us at info@normsfarms.com or call us at 919-602-2082 if you have any problems/issues and we will take care of it right away.

Thank you for choosing Norm's Farms!


What is your privacy policy?

We at Norm's Farms have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.

Any information that we gather from our visitors will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our users will be used to help us enhance the shopping experience for our customers.

Any privacy concerns should be directed to info@normsfarms.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.

Thank you for choosing Norm's Farms!


How can I sign up for your newsletter?

Signing up for our monthly newsletter is easy! All you have to do is enter your email address in the form below.


Monthly Newsletter

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As our newsletter subscriber you'll receive exclusive offers on Norm's Farms products, our latest recipes, and informative content about everything elderberry, from health news to growing tips to the latest scientific discoveries.

Look for your newsletter to arrive during the first week of every month.  And, as always, we'd love to receive your comments, suggestions, and questions, too!


Where can I find your products in stores?

While your favorite Norm's Farms products are predominately sold across the state of North Carolina, you can also find our delicious and healthful extracts, syrups and jams in 12 states in the U.S. We hope to keep this number growing steadily until you can find us nationwide. If you're interested in seeing Norm's Farms in a store near you, make sure to make a request with the purchasing manager!

In the meantime, click on one of the buttons below to see all locations in that state and be sure to check back often at our Where to Buy page for up-to-date information and to use our Store Locator.


Do you have any recipes available that use your products?

We're so glad you asked! We have a wealth of recipes available on our website for your consideration. Norm's Farms' recipes have been created in our own home kitchen and by creative chefs who love elderberry, including the fantastic chef Forrest Mason of The Saucy Spork and NC's favorite personal chef, The Food Fairy. We hope you enjoy them as much as we do!

Apricot-Almond Stuffed Pears With Elderberry Maple Glaze

Sausage Biscuits with Elderberry Butter 5

Abe's Request